The video doorbell will not connect to the Wi-Fi network.

There are two possible scenarios you will encounter on-site when the video doorbell won’t connect to the Wi-Fi network.

This scenario is used for installations where the router uses only a 5 GHz signal to communicate and has an Ethernet port on their router.

The video doorbell will not connect to the Wi-Fi network because the video doorbell is only compatible with a 2.4 GHz signal. You will need to locate an open Ethernet port on the router. The WAP settings will need to be defaulted using the instructions below to allow the video doorbell to connect to the Wi-Fi network.

WARNING: This procedure will remove all DMP configuration from the WAP and it will no longer be able to automatically pair with DMP devices. If you have other DMP products connected to the DMP WAP, use WPS to reconnect them or install a second DMP WAP.

1. Plug the provided power adapter into the power jack on the back of the WAP, then connect it to a standard wall outlet and power on.

2. Press and hold the reset button until the Power LED blinks.

3. Wait until the Power LED and Signal LED turn solid.

4. Connect the WAP to Wi-Fi using a phone or laptop. The SSID will begin with “TP-LINK_AP” and will end with the last 4 digits of the MAC address. For example, if the MAC address is “1234” then the Wi-Fi network will be “TP-LINK_AP1234.”

5. Open a browser on your device and navigate to 192.168.0.254.

6. Enter a password with at least 6 digits and press Create.

This scenario is used for installations where the router uses only a 5 GHz signal to communicate and an Ethernet port is not available on the router.

If an Ethernet port is not available, you will not be able to install the video doorbell at this location.